Your privacy matters to us. This page explains exactly what personal information ph 12 collects, how we use it, and the choices you have as a player in the Philippines.
Personal details needed to run your account
When you register and use ph 12, we collect the personal information necessary to create and manage your account, process transactions, and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos so that deposits and withdrawals can be processed accurately and securely. When you use our platform on your mobile device or browser, we may automatically collect technical data such as your IP address, device type, operating system, and session activity logs. This technical data helps us detect unusual activity, prevent fraud, and improve the overall performance of the platform for players across the Philippines. We only collect information that is genuinely needed to deliver our services, and we do not ask for more than is necessary.
Keeping your account running smoothly
The personal information you provide is used primarily to operate your ph 12 account, process your bets and withdrawals, and send you important account-related notifications. We use your contact details to communicate service updates, respond to support requests, and, where you have opted in, to share relevant promotions available to players in the Philippines. Your identity and financial data are used to comply with anti-money laundering requirements and responsible gaming obligations under Philippine law. We may use aggregated, anonymised data to analyse platform usage trends and improve our sports betting, bingo, and casino-style game offerings. We do not use your personal information to make automated decisions that significantly affect your rights without human review. Any marketing communications we send can be opted out of at any time by contacting our support team at [email protected].
Who may see your information and when
ph 12 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers, all of whom are bound by strict confidentiality obligations. In cases where we are required by Philippine law, a court order, or a regulatory authority to disclose your information, we will comply with that legal obligation. If ph 12 undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by law. We take care to ensure that any third party receiving your data provides an adequate level of protection consistent with the Philippine Data Privacy Act of 2012. We will never share your data in a way that is inconsistent with this Privacy Policy without first obtaining your consent.
How we keep your data safe
We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, and access controls that limit who within ph 12 can view your personal data. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep your login credentials confidential. We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by Philippine law and our regulatory obligations. When your data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule. If you believe your account security has been compromised, please contact us immediately at [email protected] so we can take prompt action to protect your information.
Control over your own personal data
Under the Philippine Data Privacy Act of 2012, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to ask for the deletion of your data in certain circumstances. You may also object to the processing of your data for direct marketing purposes at any time, and we will honour that request promptly. If you wish to exercise any of these rights, please send a written request to [email protected] with your account details and a clear description of your request. We aim to respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress. Please note that some data may need to be retained to comply with our legal and regulatory obligations even after an account closure request. We are committed to handling all such requests with respect, transparency, and in full compliance with applicable Philippine privacy law.
Quick answers to what Filipino players most often ask about data and privacy on ph 12.
No. ph 12 does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is only shared with trusted service providers who help us operate the platform, such as payment processors and identity verification partners, and only under strict confidentiality agreements. We are committed to keeping your information private and using it solely to deliver and improve our services for players in the Philippines. If you have any concerns about how your data is being used, you are welcome to contact our support team at [email protected] at any time.
You can request a correction to your personal details by contacting our support team at [email protected] with your account information and the specific details you need updated. Some changes, such as updates to your registered name or identity documents, may require you to submit supporting documentation for verification purposes. We aim to process all correction requests as quickly as possible and will confirm once the update has been made. Keeping your account details accurate helps ensure smooth processing of your deposits and withdrawals in Philippine pesos and avoids any delays with identity verification.
When you close your ph 12 account, we will retain certain personal data for a period required by Philippine law and our regulatory obligations, including transaction records and identity verification documents. Data that is no longer needed for legal or compliance purposes will be securely deleted or anonymised in accordance with our data retention schedule. You will be informed of the retention period applicable to your data upon request. If you have concerns about what data is kept after account closure, please reach out to [email protected] and our team will provide you with a clear explanation of what is retained and why.
Your data is safe with us. Join thousands of Filipino players already enjoying sports betting, bingo, and more on ph 12 — fully mobile, fully secure.